Found a production payroll bug nobody asked me to find.

Zenith American Solutions · Senior Accounts Control · 2017–2022 · Pinnacle Award for Excellence

I administered union pension and benefits programs — large client portfolios, heavy regulatory load, every contribution accounted for to the dollar. The kind of work where one missed step shows up as a lawsuit two years later.

The Employer Edge online payroll system started disrupting employee payments. It wasn't my system, my desk, or my problem. But the downstream effect was breaking benefits eligibility for the unions I served — so I made it my problem.

I went into the backend, found where the breakdown was happening, and worked with IT to fix it. Then I reported out to the union and the employers so they'd catch it earlier next time.

That's the work I'm proudest of. The issues nobody else was looking at, because everyone assumed someone else owned them.

$200K to $1M a month — by listening, not selling.

FLOFORM Countertops · Project Manager (and accidental Head of Sales) · 2022–2023

The job was project management. Three months in, monthly revenue had grown five-fold — from $200,000 to $1,000,000 — and most of it came back to one habit: I stopped trying to sell people anything.

Customers walking in for a kitchen remodel didn't want a thirty-minute slab tour. They wanted someone to ask what they were trying to do, narrow the choices, and treat the decision like it mattered. To them, it did. One customer — a woman in Montana doing a full house revamp — described what she was looking for as "finding that perfect life address."

Word of mouth carried the rest. The customers who got it told their friends. Their friends called.

That same year, my boss Derek and I built a rhythm where every operational fire — material order issues, escalations, delivery problems — got handled before it reached him. Customer service scores went up. Derek's calendar got quieter. We shipped more without anyone working harder.

The lending lifecycle, learned by doing every part of it.

JPMorgan Chase · Global Credit Union · Liberty Mutual · 2006–2017

By the time I was thirty, I'd rotated through funding, underwriting, and collections at Chase. At Global Credit Union I owned senior underwriting and ran collections strategy on delinquent portfolios. At Liberty Mutual I led high-volume claims operations and negotiated complex settlements.

Most operators in fintech have seen one slice of the lending lifecycle. I learned origination, underwriting, servicing, and claims by doing them — across two banks and an insurance carrier. Every fintech I'd want to work for is rebuilding one of those pieces.